Frequently asked questions
Answers to the most common questions about Prophetia. Still unsure? The assistant at the bottom of the page can help.
Security and data
Is importing my portfolio secure?
Yes. All exchanges between your browser and Prophetia are encrypted (HTTPS/TLS): no one can read your data in transit.
More importantly, the file you import is a simple accounting export: it only contains your transactions (dates, amounts, assets). It never contains your API keys, private keys, or credentials — exchanges don't include them in these exports.
What data does Prophetia keep about me?
Your email address, your preferences (language, plan), and the transactions you import or enter, so we can display your portfolio and calculate your capital gains.
Prophetia never holds your cryptocurrencies, private keys, or exchange credentials, and cannot place any order on your behalf.
Account and login
I've lost my password, how do I recover it?
Automatic password reset (by email) is coming very soon, alongside the site's final domain name.
How do I change the site's language?
Use the language selector, available at the top of the page and in the footer. Prophetia is available in six languages: French, English, Spanish, German, Portuguese, and Italian.
Your choice is remembered: the site will display in that language on your next visit.
How do I contact support?
Ask the assistant at the bottom of this page: it knows how the site works and answers immediately, in your language. You need to be signed in to use it.
Every question is kept: if the assistant couldn't answer you, your question will help improve the site and this FAQ.
Portfolio import
Which platforms can I import my transactions from?
CSV import recognizes exports from Binance, Coinbase, Kraken, KuCoin, Bitget, Crypto.com, Ledger Live, and Etherscan.
You can also enter transactions manually, or combine several sources in the same portfolio.
How do I import my portfolio?
Export your transaction history as a CSV file from your exchange, then open the "Import" page and drop the file: Prophetia detects the platform and reads your transactions automatically.
A summary shows you what was recognized before you confirm anything.
AI analyses
How do the AI analyses work?
Prophetia first computes proven technical indicators (RSI, MACD, moving averages, Bollinger Bands…) and a confluence score that weighs them. This data is then fed to one or more AI models, depending on your plan, which produce a reasoned verdict.
Each analysis exists at three reading levels — beginner, intermediate, expert — to match your comfort with technical vocabulary.
Are the analyses investment advice?
Cryptocurrencies are highly volatile. The analyses are tools to help you read the market: the decision — and the responsibility — remain yours. Only invest what you can afford to lose.
Pricing
What are the differences between the plans?
The free plan lets you discover the market and try out analyses with a monthly quota. Paid plans raise the quotas and give access to more powerful AI models, multi-model consensus, your analysis history, and portfolio analysis.
The up-to-date details of plans and prices are on the pricing table on the homepage.
Taxes
Can Prophetia help me with my tax return?
Yes, for French taxation: from your imported transactions, the Tax module calculates your capital gains using the official method (form n° 2086, French tax form), prepares the list of your digital asset accounts to declare (form n° 3916-bis, French tax form), and summarizes your staking or mining income.
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